A Modern Guide To kiosk Etiquette
Posted In: Rants. Reading This Thread:
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A simple list of rules to obey to make the experience a lot more enjoyable for all parties involved.
[list][*]Do not bring any excessively large amounts of shopping over. The kiosk is not designed to handle excessively large amounts of shopping. There is a sign that says baskets only. This means you can't bring a trolley over, not even the wheelchair trolleys non disabled people seem insistant upon using, just because they don't require money to free from the rest of them. This also means you can't use three baskets because technically it's not a trolley, as that's still an excessive amount of shopping.
[*]Learn the name of what your after. None of the staff are psychic. Each type of cigerrete has a specific name, no two names are the same, we checked. If you wish for a particular type and amount, please state clearly and conscisely what your after. Do not say part of the name, as that is too vague. The standard cigerrete is king size, regular strength, and in a pack of twenty. Do not say just the name if you wish for something different from the conventional. king size are indeed the shorter of the two types avaliable, despite the name.
[*]If it's not there it's out of stock. The products kept behind the kiosk are our biggest sellers, and regular checks are made for gaps. If we can't get you a product normally kept back there, then it's out of stock. This is not the cashiers fault, nor is it any other member of staffs.
[*]Do not use folded or crumpled lottery slips. A crumpled slip will struggle to go through the machine. If it does not scan then we have to manually enter all the details. This takes a lot of your and our time, not to mention the time of people in the queue. Folded slips will read, but the machine will beleive that there is another line on the ticket, and you will be charged extra. If you must fold a ticket, please mark the void box on the gameslip where the the fold occours.
[*]There is not a chair behind the kiosk. The length of a kiosk shift can vary from just fifteen minutes for break coverring, to upto eight hours, of which staff can expect to do at least four hours as one solid lump without rest. Unlike the tills, which have chairs, or shop floor work, where this lots of moving about (and a chance to sit down if you work a lower shelf), kiosk staff are expected to spend several hours a time. This consequentally leaves them with sore feet, and a tendancy to sit down on any availiable surface, at any opportunity. Do not accuse them of slacking, or of being unnocupied.
[*]There's an £80 on the spot fine for being caught selling age restricted goods to minors. not to mention possibilities of further fines, and time in prison. We are activley monitorerd internally and externally, and cannot afford to slip up. Store policy is to ID anyone who looks under twenty one for age related sales, and this is entirely subjective to the individual cashier. We do not have perfect memories, and will ask to ID you many times. Showing us your ID one week doesn't guarantee we will always know how old you are. If you look under 21, bring ID.
[*]You cannot get a refund without receipt. Even if it's a Co-op product, with a Co-op label, we will not refund without a receipt. This is because it proves that the product you are returning is not stolen goods. You cannot return opened cigerretes either.
[*]Their is one queue for the two tils. By defualt everyone lines up behidn the til furthest away from the exit, and waits there turn. Just because no-one is stood behind the person being served at the til nearest the door, doesn't mean there isn't a queue. Please check before jumping to a free cashier. Baskets are placed to your right, on the gridelines. Do not put them to the left, as this can result in double scanned items, and the left is the packing area, where the bags are kept. Do not empty your basket, it is preferred that goods are left inside it, and we remove the basket upon it being emptied.
[*]We are not here to pack for you. We are willing to help pack, and will gladly pack if you are clearly disabled. Being lazy is not a disability, neither is finding opening the bags tricky a disability. Bags can be opend by placing one hand over the handle, and one on the middle of the bag and pulling your hands apart. the resulting tab that appears can then be used to open the bag. It's is not difficult, and it has been known for people with arthritis to open a bag. Not packing wastes time, and annoys everyone in the queue as well as the cashier.
[*]When asked "anything else" do not say no, then ask for more stuff. This is an annoyance to the cashier, and it has been known for continuous switchs between the scanning screen and the payment screen to crash the til. It is also an annoyance to everyone for you to walk off while being served to get something you forgot. Finish your shopping before coming to the kiosk.
[*]The kiosk tils can do everything. We can weigh fruit and vegetables there. They can add phone credit. They can take lottery. They can put gas on your gas card. Any function done at the store (except for taking massive amounts of shopping) canbe done at the kiosk tils. They still have the same problems of the other tils though, and still cannot show you if special offers have come off. If an offer is on the system, it will have come off though. Any offers that aren't on the system won't come off. They also cannot print a subtotal on the receipt, but they do keep a running subtotal.
[*]The staff are human. This means they will make mistakes. They are prone to having bad days. They have feelings, and dislike being called offensive names. They have their own lives outside the building, and will be affected by the day to dayhappenings of their own lives. It's not always easy to put on a cheery attitude, be polite and courteous and take a load of flak from customers some days, and some consideration is the best thing you can do.
[*]Finally use your common sense. If there's a wet floor sign nearby, then the floor will be wet. If the staff have said that there on one til, don't put your basket on the other til. We don't do these things for fun, or to deliberately annoy you. At the end of the day the staff want into and out of the building as quick as possible, and they too want the experience to go well. The only two differences between staff and customers is that weget paid to be there, and the amount of time we spend inthe building is far greater than the time you will spend there.[/list]
Seems simple, but you'd be surprised how many people fail to follow any number of the things on this.
[list][*]Do not bring any excessively large amounts of shopping over. The kiosk is not designed to handle excessively large amounts of shopping. There is a sign that says baskets only. This means you can't bring a trolley over, not even the wheelchair trolleys non disabled people seem insistant upon using, just because they don't require money to free from the rest of them. This also means you can't use three baskets because technically it's not a trolley, as that's still an excessive amount of shopping.
[*]Learn the name of what your after. None of the staff are psychic. Each type of cigerrete has a specific name, no two names are the same, we checked. If you wish for a particular type and amount, please state clearly and conscisely what your after. Do not say part of the name, as that is too vague. The standard cigerrete is king size, regular strength, and in a pack of twenty. Do not say just the name if you wish for something different from the conventional. king size are indeed the shorter of the two types avaliable, despite the name.
[*]If it's not there it's out of stock. The products kept behind the kiosk are our biggest sellers, and regular checks are made for gaps. If we can't get you a product normally kept back there, then it's out of stock. This is not the cashiers fault, nor is it any other member of staffs.
[*]Do not use folded or crumpled lottery slips. A crumpled slip will struggle to go through the machine. If it does not scan then we have to manually enter all the details. This takes a lot of your and our time, not to mention the time of people in the queue. Folded slips will read, but the machine will beleive that there is another line on the ticket, and you will be charged extra. If you must fold a ticket, please mark the void box on the gameslip where the the fold occours.
[*]There is not a chair behind the kiosk. The length of a kiosk shift can vary from just fifteen minutes for break coverring, to upto eight hours, of which staff can expect to do at least four hours as one solid lump without rest. Unlike the tills, which have chairs, or shop floor work, where this lots of moving about (and a chance to sit down if you work a lower shelf), kiosk staff are expected to spend several hours a time. This consequentally leaves them with sore feet, and a tendancy to sit down on any availiable surface, at any opportunity. Do not accuse them of slacking, or of being unnocupied.
[*]There's an £80 on the spot fine for being caught selling age restricted goods to minors. not to mention possibilities of further fines, and time in prison. We are activley monitorerd internally and externally, and cannot afford to slip up. Store policy is to ID anyone who looks under twenty one for age related sales, and this is entirely subjective to the individual cashier. We do not have perfect memories, and will ask to ID you many times. Showing us your ID one week doesn't guarantee we will always know how old you are. If you look under 21, bring ID.
[*]You cannot get a refund without receipt. Even if it's a Co-op product, with a Co-op label, we will not refund without a receipt. This is because it proves that the product you are returning is not stolen goods. You cannot return opened cigerretes either.
[*]Their is one queue for the two tils. By defualt everyone lines up behidn the til furthest away from the exit, and waits there turn. Just because no-one is stood behind the person being served at the til nearest the door, doesn't mean there isn't a queue. Please check before jumping to a free cashier. Baskets are placed to your right, on the gridelines. Do not put them to the left, as this can result in double scanned items, and the left is the packing area, where the bags are kept. Do not empty your basket, it is preferred that goods are left inside it, and we remove the basket upon it being emptied.
[*]We are not here to pack for you. We are willing to help pack, and will gladly pack if you are clearly disabled. Being lazy is not a disability, neither is finding opening the bags tricky a disability. Bags can be opend by placing one hand over the handle, and one on the middle of the bag and pulling your hands apart. the resulting tab that appears can then be used to open the bag. It's is not difficult, and it has been known for people with arthritis to open a bag. Not packing wastes time, and annoys everyone in the queue as well as the cashier.
[*]When asked "anything else" do not say no, then ask for more stuff. This is an annoyance to the cashier, and it has been known for continuous switchs between the scanning screen and the payment screen to crash the til. It is also an annoyance to everyone for you to walk off while being served to get something you forgot. Finish your shopping before coming to the kiosk.
[*]The kiosk tils can do everything. We can weigh fruit and vegetables there. They can add phone credit. They can take lottery. They can put gas on your gas card. Any function done at the store (except for taking massive amounts of shopping) canbe done at the kiosk tils. They still have the same problems of the other tils though, and still cannot show you if special offers have come off. If an offer is on the system, it will have come off though. Any offers that aren't on the system won't come off. They also cannot print a subtotal on the receipt, but they do keep a running subtotal.
[*]The staff are human. This means they will make mistakes. They are prone to having bad days. They have feelings, and dislike being called offensive names. They have their own lives outside the building, and will be affected by the day to dayhappenings of their own lives. It's not always easy to put on a cheery attitude, be polite and courteous and take a load of flak from customers some days, and some consideration is the best thing you can do.
[*]Finally use your common sense. If there's a wet floor sign nearby, then the floor will be wet. If the staff have said that there on one til, don't put your basket on the other til. We don't do these things for fun, or to deliberately annoy you. At the end of the day the staff want into and out of the building as quick as possible, and they too want the experience to go well. The only two differences between staff and customers is that weget paid to be there, and the amount of time we spend inthe building is far greater than the time you will spend there.[/list]
Seems simple, but you'd be surprised how many people fail to follow any number of the things on this.
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Get your Antlers on
Quote: Jarno_Trulli
There are a f*ckload of cigarette packets. I couldn't stand being put on 'news' when I worked in Smiths because all anyone buys there is newspaper and cigarettes, and, being a novice, it's Not Easy to find a cigarette packet when you're not used to it. Seriously, the only people who know where to find anything are the news full-timers, and even then they'll have the occasional blip. Cigarettes SUCK A*SE. Ugh.
Here here about the ID. And seriously, if I've IDed you and refused sale, don't get your equally-as-young-looking and ID-less brother to come up to the girl on the counter next to me and try to buy it. While you're stood behind him. Seriously, we're not stupid.
Oh and the people who were like "I don't know the name or the author, but it was advertised on tv last night". Because I know what's on every channel all night every night.
Aaaaaah to be out of merchandise for a while. Although I'm subjecting myself to a whole summer of it. In America, where service is a Big Deal. Oops
Good list there That Thing.
The one thing that grinds my gears (yes, i saw that episode last night) about shop staff is when they don't know their products. Or in a supermarket's case, the general layout. Or when a cigarette kiosk tender doesn't know the name of anything other than the big few ciggy brands.
eg - "Stuyvesant? what are they?"
"behind you on the left, near the bottom. White pack, red tab."
There are a f*ckload of cigarette packets. I couldn't stand being put on 'news' when I worked in Smiths because all anyone buys there is newspaper and cigarettes, and, being a novice, it's Not Easy to find a cigarette packet when you're not used to it. Seriously, the only people who know where to find anything are the news full-timers, and even then they'll have the occasional blip. Cigarettes SUCK A*SE. Ugh.
Here here about the ID. And seriously, if I've IDed you and refused sale, don't get your equally-as-young-looking and ID-less brother to come up to the girl on the counter next to me and try to buy it. While you're stood behind him. Seriously, we're not stupid.
Oh and the people who were like "I don't know the name or the author, but it was advertised on tv last night". Because I know what's on every channel all night every night.
Aaaaaah to be out of merchandise for a while. Although I'm subjecting myself to a whole summer of it. In America, where service is a Big Deal. Oops
Quote: Silvan
Yes, but I've shown people how it's done, watched them do it, and still they insist on getting me to do it or them. That's just laziness, and a waste of time on both parties involved.
Quote: knockers
[*]We are not here to pack for you. We are willing to help pack, and will gladly pack if you are clearly disabled. Being lazy is not a disability, neither is finding opening the bags tricky a disability. Bags can be opend by placing one hand over the handle, and one on the middle of the bag and pulling your hands apart. the resulting tab that appears can then be used to open the bag. It's is not difficult, and it has been known for people with arthritis to open a bag. Not packing wastes time, and annoys everyone in the queue as well as the cashier.
Plastic bags are hard to open if you have smooth and very dry hands... as people behind me in a queue have found out several times, I can see how it can be annoying for staff though but it's also embarrassing for the person attempting to open the bloody bag.
Yes, but I've shown people how it's done, watched them do it, and still they insist on getting me to do it or them. That's just laziness, and a waste of time on both parties involved.
Aurals Velupide!
[quote=knockers link=1176656992/15#16 date=1176746711][quote=Silvan link=1176656992/0#9 date=1176728069]Quote: knockers
Ah right, fair enough then.
In that case you must keep a kamakazi squirrel behind the till to throw frozen nuts at them.
Yes, but I've shown people how it's done, watched them do it, and still they insist on getting me to do it or them. That's just laziness, and a waste of time on both parties involved.
Ah right, fair enough then.
In that case you must keep a kamakazi squirrel behind the till to throw frozen nuts at them.
Um, coincidence, but everyone on VR who has worked at the Co-op seems to have hated it.
I mean, le what?
I mean, le what?
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Quote: Wolf
pays sh*t, customers are idiots, management don't give a f*ck, hours are terrible, benefits are few and far between, conditions are horrible, changes only occur if they're not worthwhile, most the staff are useless.
it's the same as most shop work, only we don't get as much pay, and there are more Co-op workers on VR, as we tend to be the slightly cleverer people for some reason.
Um, coincidence, but everyone on VR who has worked at the Co-op seems to have hated it.
I mean, le what?
pays sh*t, customers are idiots, management don't give a f*ck, hours are terrible, benefits are few and far between, conditions are horrible, changes only occur if they're not worthwhile, most the staff are useless.
it's the same as most shop work, only we don't get as much pay, and there are more Co-op workers on VR, as we tend to be the slightly cleverer people for some reason.
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Get your Antlers on
Quote: Bazookas
Aaah teenagers buying lads mags and/or erotica books... they can't look you in the eye... I always wanted to have to do a price check on one of those, or had to ask someone else if they knew how much it was very loudly. Was never cruel enough to do it though...
Quote: Wolf
Heh, don;t know if you were referring to everyone, but I was in WHSmith, not Co-Op. Most of the gripes can be applied to all shop work though. As one person said, 'the only thing wrong with retail is the customers'. (And the management/higher uppers... feck you Kate Swann and your halving my staff discount *shakes fist*)
Genuinely nice customers who you can have a proper conversation with are awesome though, makes it all worthwhile... kinda...
Just a random comment, but it seems to fit in here. It's so funny when people try to cover up the fact that they're buying condoms by buying other random things. A few days ago, a guy went through my till with a 12-pack of Durex, a six-pack of Red Bull and a tin of dog food. Whatever he did that night should go on YouTube.
Aaah teenagers buying lads mags and/or erotica books... they can't look you in the eye... I always wanted to have to do a price check on one of those, or had to ask someone else if they knew how much it was very loudly. Was never cruel enough to do it though...
Quote: Wolf
Um coincidence, but everyone on VR who has worked at the Co-op seems to have hated it.
I mean, le what?
Heh, don;t know if you were referring to everyone, but I was in WHSmith, not Co-Op. Most of the gripes can be applied to all shop work though. As one person said, 'the only thing wrong with retail is the customers'. (And the management/higher uppers... feck you Kate Swann and your halving my staff discount *shakes fist*)
Genuinely nice customers who you can have a proper conversation with are awesome though, makes it all worthwhile... kinda...
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Quote: YaDunKnow
you'd be surprised
odd how many interviewers think your stupid just because you couldn't get an A-C in English ¬¬ I'm tempted now to take even the same sort of job in a different store now, it's getting that bad.
That's the excuse I give, truth is I'm a spacker whose scared to try
Mate, just get a new job, for Christ's sake. This one doesn't seem to be doing you any favours. You're obviously an articulate, inteligent person who could probably do a lot better than working at Co-op.
you'd be surprised
odd how many interviewers think your stupid just because you couldn't get an A-C in English ¬¬ I'm tempted now to take even the same sort of job in a different store now, it's getting that bad.
That's the excuse I give, truth is I'm a spacker whose scared to try
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Quote: Water_Boatman
do it. That'd get rid of all the people I just said I wanted to kill
Quote: Thingumy
sorry, that's partial personal beleif that ... extermination, for the lack of a better phrase, of the senile and imcompetant would be beneficial. They do tend to be the people I'd most like to shoot though, given the choice.
I'd personally choose to shoot fat, ugly, inbred c*nts from Reading.
Each to their own, I guess.
do it. That'd get rid of all the people I just said I wanted to kill
IGH:
Just who was The Brigadier
ratammer:
squeak
Debs|OWA:
o/
IGH:
Wibble
Vel:
*sigh*
Emma:
Hi VR...
Princess Psycho:
Hi I am back in the UK so how are everyone been keeping. Has Fluffy had that little accident yet?
Claire:
SHOUTBOX OF VRRRRRR
Rayanne Graff:
Merry Christmas and a Happy New Year.
Lucozade Lover:
Happy New Year!
Crinkle-Cut Beatroot:
Happy new year <3
Claire:
BOXSHOUT
Rayanne Graff:
Happy Easter.
Emma:
So… Posting a new thread is Fission Mailing… so I’m putting this here.
Emma:
I know there aren’t many people looking at this anymore… but I have made the decision to stop paying for the VR hosting and to let the domain lapse.
Emma:
I think it will be going offline around the end of May
Emma:
It’s been almost 10 years since James passed away… and I feel like it’s time.
Emma:
A lot of the regulars can be found on the VR veterans group on Facebook - if you see this and you’re not in there, come join us.
Crinkle-Cut Beatroot:
What's the facebook group called? I couldn't find it...